Terms of Use

Terms and Conditions, Terms of Use (updated as at 22 Nov 2017)

These Terms and Conditions (Terms) govern the use of the onereason.com.au website (Website) and the purchase of any goods from it. The Website is owned and operated by One Reason (We or Us).

Please note that by using the Website or ordering goods and/or services from us, the user or purchaser (you) agrees to be bound by the terms, conditions, disclaimers and limitations of liability contained in the webpages comprising the Website. You also acknowledge that you have read and understood these Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We reserve the right to amend or update all information on the Website including these Terms at any time without providing notice other than publication on the Website.

Our Service is defined as a gift service including delivery services.

Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of Services.

Offer of Goods and Services

We offer to supply a gift of a potted plant, as shown on the Website for the price advertised and subject to and in accordance with the terms and conditions noted on the Website. The photos on the website are examples only and subject to availability.
We also offer, subject to these Terms, a bundled gift package of potted plant and bottle of wine (the bundled gift), whereby you may for an additional charge upgrade the potted gift to a potted gift and wine offering, delivered by us. You agree that the recipient of the bundled gift, including a potted plant and wine, is being sent to a recipient who is 18 years or older.

Prices and Payment

Price given on home page includes delivery. The price may change without notice, but any new price will be clearly displayed on our home page.
All prices are quoted in Australian dollars.
We accept payment by PayPal.


Order before 11am on the day of delivery and we’ll deliver your potted gift before 5pm (commercial premises) or 7pm (residential) that day. If you order after the 11am morning cut off, delivery will take place the next business day. Deliveries are Monday to Friday only.

For One Reason to put your order through, we need some personal information from you, eg your name, contact details including email address and mobile number, billing address, delivery address and payment details.
For information on how we obtain, store and use your personal information please see our Privacy Policy, below.

Payment will need to be confirmed as having been received by our bank, before we can send your potted gift or bundled gift.

You should receive an email confirming your order once your payment has been processed. If you don’t, there may have been a problem with processing your order.

Please let us know if this happens by emailing help@onereason.com.au


We currently operate in Sydney only. Delivery area is currently restricted to the following areas : Alexandria, Annandale,  Bellevue Hill, Ben Buckler, Bondi, Bondi Beach, Bondi Junction, Broadway, Bronte,  Camperdown, CBD (Sydney, excluding George Street), Centennial Park, Chippendale, Circular Quay, Clovelly, Coogee, Darlinghurst, Darling Harbour, Darling Point, Double Bay, Dover Heights, East Sydney, Edgecliff, Elizabeth Bay, Enmore, Erskineville, Forest Lodge, Glebe, Glebe Point, Haymarket, Kensington, Kirribilli, Marrickville, Mascot (not airport), McMahon’s Point, Moore Park, Mosman,  Neutral Bay, Newtown, North Sydney, Paddington, Point Piper, Potts Point, Pyrmont, Queens Park, Randwick, Redfern, Rose Bay, Rosebery, Rushcutters Bay, St Peters, Surry Hills, Sydney University, Tamarama, The Rocks, Town Hall, Ultimo, Vaucluse, Walsh Bay, Waterloo, Watson’s Bay, Waverley, Woollhara, Wooloomooloo and Zetland.

This is subject to change and will be updated on the Website as the changes occur.

Our delivery hours are between 9.00am and 5.30pm for business addresses and 7.00am to 7.00pm for residential addresses. Please note we are not able to guarantee delivery at a specific time of day.
We must leave the potted plant or bundled gift at, or near, the door, or in another place we deem safe if there is no answer when we deliver. If necessary, we will contact the recipient to let them know where we’ve left their potted plant or bundled gift. If there is nowhere safe to leave them we’ll call the recipient and / or you to re-arrange delivery. In the instance that there is no access to the delivery address, nor safe place to leave the potted plant or bundled gift then we will return the gift to our office and you will be subject to an additional delivery charge of $25.

Availability of product

Potted plants are seasonal and although different styles of plants are shown on the website we will decide on the style based on season and availability at the time of order.
A limited number of potted plants exist. The home page will be updated when potted plants or bundled gift are no longer available to purchase, stating that the style has sold out. If it results in a dramatically different style, then we will telephone you, or send you an email or SMS (notify you). We have made every effort to display as accurately as possible the colours and images of our potted gifts that appear online. We cannot guarantee that your computer, ipad or mobile device is displaying the image and associated colours accurately.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Advance orders

If we encounter any supply issues we will notify you as soon as practicable.

Days of operation

We do not operate on weekends, public holidays or over the Christmas period (unless we expressly state otherwise on the Website).

Warranties, refunds and cancellations

Given the daily service provided by one reason we are are unable to refund your payment in the following instances:

  • You change your mind about a purchase and wish to change the date of sending, recipient or address
  • If you provide incorrect delivery details. It’s your responsibility to make sure you provide us with correct and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this will be incur a $25 delivery fee.

A potted plant is a living gift that will require care. Please ensure you read the suggested care instructions on our website to ensure longevity.

If you’re not happy with your order, please let us know immediately so we can review the situation and hopefully sort it out for you.

If you need further assistance please contact us on help@onereason.com.au
All copyright, trademarks and other intellectual property used by us on the Website or in the One Reason business is owned by One Reason.

General Conditions

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by One Reason.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

Accuracy, Completeness and timeliness of information

We are not responsible if information made available on this website is not accurate, complete or current. The material is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk and One Reason will not be held accountable.

Given the perishable and living nature of our gifts and bundles gifts we do not accept and returns nor provide refunds.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on the website, including without limitation, pricing information, except as required by law.

Prohibited uses

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties, Limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall One Reason, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless One Reason and our parent company Nanny Circle Pty Ltd, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against One Reason, nor its parent company Nanny Circle Pty Ltd, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees.

Changes to terms of service

You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.